Claims Management
Intelligent Automation for Agile and Efficient Claims Management
Companies face frequent complaints, especially in relation to billing processes and service quality. Often, these complaints are handled manually, which increases response times and negatively affects customer satisfaction.
Our specialized virtual assistant automates claims management, offering a two-level service: on the first level, the virtual assistant handles the most frequent queries and claims with 24/7 availability, while the second level is reserved for human advisors, who handle more complex cases.
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FAQs
What benefits does Beyond CX offer in claims tracking?
Beyond CX optimizes the tracking and resolution of claims with artificial intelligence, reducing management times and reducing possible human errors.
Does Beyond CX allow personalization in customer treatment?
Yes, Beyond CX allows to personalize interactions with customers, adapting to their preferences and previous behaviors. It improves customer relations, increasing customer loyalty.
How does Beyond CX integrate with my company's systems?
Beyond CX integrates easily via APIs with CRMs, appointment management systems and other key systems, providing a seamless and uninterrupted workflow.
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